Refund policy

If you need to return a product, please contact Customer Service by email at  info@finertouch.com to obtain return authorization. Returns without a valid return authorization will be refused and no credit will be issued. Please check, our return shipping/restocking fee information below.

All concerns or issues with products must be reported within 7 calendar days of receiving your order. After this period, we may be unable to process return or exchange requests.

To report an issue, please contact our customer service team with your order number, a description of the concern, and any supporting photos if applicable.

All returned merchandise requests must be initiated within 30 days upon receipt of the item. All products must be in their original manufacturer packaging, in new condition, and must have all original labels/tags attached to it. Items that have been installed, used, worn, or modified in any way cannot be returned. Return requests beyond 30 days of receipt will not be honored.

Any shipping fees are non-refundable (including, but not limited to, standard shipping fees, expedited shipping fees). Please note, that as we offer free shipping on all orders above $200, if your return lowers the original order price to below $200, the standard $20.00 shipping fee will be applied to your original order when your credit is issued.

It may take up to 2 - 5 business days from the time you contact us requesting to return an item, until you receive your return authorization number.

Once you receive authorization to return, you may return the product at your expense within 30 days of receipt. Returns received beyond 30 days of authorization will be refused and no credit will be issued.

We sell products from some manufacturers that are final sale. In these cases those items can't be returned for a refund.

Unless you received a damaged or defective item, or if the received item is different than as represented on our website, we will cover return shipping. Otherwise, you are responsible for all return shipping fees. 

Please check with your carrier regarding any shipping insurance they may offer, as you are responsible for any damage incurred while shipping a returned item. 

Please take note, that it is your responsibility to provide us with the tracking number of your return shipment.

Failure to do so can cause delays and/or any credit approved or to be used.

Returned merchandise is subject to a 20% restocking fee. The only exceptions are for damaged or defective items, and products misrepresented on our website.

Excluding any shipping and/or restocking fees, credit will be issued for the original amount paid on the merchandise returned.

It can take from 10 to 14 business days from the date that your package is received, for your credit to be issued.

Please allow an additional 2 to 4 business days for the credit to post to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement since each financial institution processing time varies.